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Q. Is receiving faxes really free ? Will it stay a FREE service ?

A.
If you choose one of our FREE Fax-to-Email numbers (086xxxxxxx) you don't pay a cent. NO SETUP, NO MONTHLY SUBSCRIPTION - ABSOLUTELY NOTHING. This service will remain FREE and there is no limit to the number and size of faxes received.

Q. If this is free how can you provide me with a sustainable service ?

A.
As with any phone call, the caller (or fax sender) pays to make the call not the receiver. Calls that are made to ours (and any) 086 fax numbers from Telkom lines are charged at R1.77 (ex vat) per minute by Telkom. These call charges are reflected on the senders telephone bill. The person receiving the fax incurs no cost, and will not be billed to receive their faxes in any way. We then receive a portion of the Telkom revenue from the calls made to your 0866xxxxxx fax number and in return we can offer you a FREE service.

However, it is important to note that although Fax-to-Email is a FREE service, the technology and service upholds important professional corporate service delivery standards. Also keep in mind that these Fax numbers are National numbers, and therefore not Area Code or geographically specific.

Q. Is sending faxes via email also free ?

A.
Email-to-Fax is available but is NOT FREE. For this service you need to buy credits. Login, click on Purchase and follow the procedure.

Q. How long do I have to wait for a number ?

A.
There's no delay. The moment you complete the sign-up process the number is allocated and activated, ready to take faxes and send them to your email. Simply click HERE to get a FREE Fax-to-Email number.

V. I would like to keep my Fax number, but my Email address changed. Must I now get a new Fax-to-Email number ?

A.
No, you don't need to get a new fax number. Simply contact us and we will gladly change or update the Email address that is currently linked to your Fax-to-Email number on our system. You will then receive your faxes in your new Email address.


Q. Can my number receive calls from anywhere ?


A.
No for 086xxxxxxx numbers UNLESS you enable the FAX+ service. FAX+ is an optional monthly subscription service that makes it possible to receive faxes from international destinations. Without FAX+ calls can only be received from South African telecommunications networks.

Q. If I take a 0866xxxxxx number and don't use it will it remain available ?

A.
No. We reserve the right to reclaim a number if there has been no usage for 60-days. You will receive a warning email prior to the number being reclaimed. As long as you receive at least one fax every 60-days the number will remain yours.

Q. Do I need to buy any special hardware or install any special software ?

A.
No. The FAX is sent to you as a PDF or TIF image attached to an email. Most operating systems have a default viewer application installed. However if that doesn't work for you, we provide a link where you can download a 
FREE TIF VIEWER or FREE PDF VIEWER.

Q. Each time I dial my allocated number I get a message that says the number does not exist ?

A.
These numbers can only be dialed from a Telkom line. If you try and dial it from a cellular phone then some of the cellular networks will report such a message or give an engaged tone. Some company PABX systems will also block access to these numbers, as they would calls to cellular networks.